GUEST INFORMATION

LIFESTYLE GROUP HOLIDAYS

We’re here to help! Here at Elders Lifestyle Group we pride ourselves on customer service and supporting our clients. That’s why we have come up with a list of Frequently Asked Questions for your convenience.

EXPLORE

LOCATION

OUR LOCATION

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THINGS TO DO

THINGS TO DO

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ABOUT US

ABOUT US

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FAQs

Some of our properties have a full linen service included in the tariff. Each property on the website will say if it is included or BYO linen. You do have an option to rent linen at an extra cost.

All our properties are set up as a 'home away from home' and are equipped accordingly. The properties will have supplies to get you through the first night or two, toilet paper, dishwashing tablets, washing powder, etc. You will need to bring your own food and drink plus personal toiletries.

All booking fees are non-refundable. The tariff is only refundable if you are within the cancellation period or the property is rebooked. Please refer to our Terms and Conditions for the full details.

The bond is our security against any damages done to the property during your stay, and any cleaning required above those laid out in the Terms and Conditions. This is refundable providing the conditions of your stay are met and not breached. We will also keep your credit card details on file for up to 14 days after the date of stay to act as the bond, should there be any issues with the way the property is left. Your bond will be refunded within 14 days of your departure.

Yes, only the number of people stated on the property website description are permitted to stay at the property.

We have a strict no party policy. Only guests staying at the property can be present.

Each holiday property is equipped for a specific number of guests. No tents, mattresses, caravans or more cars than the property accommodates are allowed. See our Terms and Conditions for further detail.

All our properties have a non smoking policy.

We understand that accidents do happen. Please report all accidents to our office as soon as possible.

Please call our after hours emergency number, please note there is a $100 call-out fee.

NORTH COAST HOLIDAY ACCOMMODATION